there was some that shot back. we're not denying that. we were not too trusting of them, and we weren't trusting them because they were continuing to shoot. >> bullets were coming out of every window in the compound. >> fbi agent bob ricks would become the face of the government regarding the standoff. when he arrives, the fbi agents are in shock. >> they had the look deft, the look of despair, the look of despondency. they had gone through a horrible day and were forcibly required to retreat from that scene. >> our top priority right from the start was to get a lid on the violence and then to bring their emotionality down. >> as the shootout rages, atf agent jim cavanaugh is already on the phone with the davidians trying to gain a cease-fire.