33,000 emails to try to contact americans who wanted to leave. were you ever contacted or your family? >> i did not contacted by anybody, and even contact them and i give them my passport and my name, every details. and basically i filled up all the forms, all the surveys that they had available, and i filled it out. but they didn't contact me, and they never asked me to meet at a certain area or go to the airport so that we were going to evacuate you and your family. >> basir, are you hopeful the u.s. government will still be able to get you and your family out of there? >> i don't know. no. basically i'm hopeless right now, and i don't have any hope that the u.s. government will help me because i contact department of state, and they hang up the phone on me. so i'm basically helpless right now, and nobody will help me. >> well, basir, there are other folks who are in similar