>> reporter: when the fbi release the these vote yoez during the search for the boston suspects, there is hope that computers might help as they do on shows like "csi," comparing facial features with existing data and coming up with a name. >> hello, harry. >> reporter: but even though pictures of both brothers were in public data bases, the computers that searched that data missed them and came up empty. the government has been working on facial identification software since the 1960s and companies like facebook and apple use similar technology to tag people in photos. but security analysts widely admit this technology is not good enough to spot a suspect in a crowd. mario savilas runs the biomet biometric center. >> one of the problems is low resolution. when you look at images collected from center city tv footage, the faces are way too small. >> reporter: his team is developing next generation software to change poor and