we're looking at it now of the woman who climbed out through the air vent and there were people there trying to rescue her. it sort of conveys the, people going about their daily lives and then this horrific act happening. did you see people wounded or killed? >> caller: yes, looking from the third floor, later on during my time in the mall i was able to get down to the second and ground floor. and there were bodies in cafe, people who have lunch with their friends who had their lives cut short far too quickly. >> and that was a reporter. the third out front story is -- this was a big mall, and being able to hold people hostage for days on end, how does it happen in a popular