first payment. >> we screwed it up. zbh a website plagued by glitches is now improved but shifting deadlines and canceled policies have created more confusion. at this library in northern virginia saturday, that confusion still bringing people needing help enrolling. >> if you try to do it by your self and you sit down at the website and work through it, it can be a little bit difficult. >> this past week the website has seen a surge in traffic. nearly 900,000 visitors christmas eve alone. but it's still unclear whether insurance companies are getting reliable information. has this been the worst year of your president i >> after the botched website rollout, the president took heat for not paying close enough attention. now while he's on vacation in hawaii, the white house is taking pains to show that he's not dropping the boll as new year's approaches. saying the president reiterated to his health care team that