because as you know the administrators say that they tried. they say they tried to help your parents and the other victims. >> no, they didn't. >> i'll just tell you their argument. they said they made all the right calls, they tried to get the attention of florida power and light, even tried to get the attention of the governor to help them and they couldn't get help in those days following hurricane irma they said. >> honestly, i don't think it should have gone that far. this was 100% avoidable. all they needed to do was just call 911. this is people that have been trained to take care of cases like this. you know, they go through courses. they're supposed to take care of the elderly and the sick people. not contribute to get them at