the first explanation given to victim's families like those you see here of how and why the plane went down. transportation officials said that the pilot responded incorrectly to a series of system malfunctions on the jet, causing that crash. all 162 people on board were killed when the plane crashed into the java sea. let's turn to paula hancock. let's talk about the findings. they bring little comfort to the loved ones of those lost. >> that's right. 162 people died on board that plane, and this is the first official report that they have heard into what happened to their loved ones. from this report, we understand there were a series of technical faults. but ultimately, it was the pilot error that led to the stall of