now we reach a land where we've never been. >> basically the projections are made by exit polling data and also actual vote counts from model precincts. >> but those numbers were off and they were shared by all the networks. >> this model had worked in the past. it clearly not only did not work that night, but it sputtered and sputtered and sputtered. >> the models didn't work because florida was a mess. confusing ballots left voters unsure about whom they had actually voted for. local election officials misreported vote counts and exit poll samples were just not accurate. in your ear, are they trying to be calm even though they are freaking out? >> yes, they are trying to be calm, but that's a failure. >> i was trying to be as transparent as possible. this system is breaking down around me at that point.