heroes, but also you came face to face with somebody, dennis mcdonough, whole while well meaning, could not give you an answer why he couldn't just okay these complaints, these filings from veterans who now have diseases that almost certainly they caught it because they were sleeping next to this toxic cloud for a year in iraq or afghanistan. coming face to face with it, what was that like? >> i mean, what you come face to face with is the reality of the stasis and the reality of money and reality of bureaucratic processes that are not necessarily in place to usher in better care and service for wounded veterans. but are in place to protect a status quo where it functions more like an insurance company.