coming face to face with it, what was that like? >> i mean, what you come face to face with is the reality of the stasis and the reality of money and reality of bureaucratic processes that are not necessarily in place to usher in better care and service for wounded veterans. but are in place to protect a status quo where it functions more like an insurance company. and so what i find illuminating about those conversations is kind of going back to the conversation we had earlier, about the fragile points in a democracy, right? well, once you can identify where the bottleneck is or what the obstacle is, then you've got a fighting chance at being able to overcome it in a way that