>> it's one thing to listen to the voicemail messages of some famous actor or some hard-skinned politician. this was a schoolgirl who'd been taken and killed and the messages they would have been listening to were from her parents and her friends, saying "milly, where are you?" "milly, get in touch." >> they heard a message left by an employment agency inviting her in for an interview, and they thought this was evidence that milly dowler was still alive. they did not go to the police with this information, they did not tell her parents about this information. they sent journalists to stake out the employment agency and sit outside it for several days hoping milly dowler would turn up, they could take a photograph of her and they could sell more newspapers. >> i was on holiday in spain for a week. my deputy, neville thurlbeck,