underway on the streets of austin, texas. the city overwhelmed by homeless people camping out on sidewalks and streets. we'll take you there live. >> bill: 10 years ago an army major shot people dead in texas. a survivor is here to tell us 10 years later how he is doing. >> i had never met him before that day. that was basically the day that we were supposed to meet him and he was going to join our unit that day. >> bill: so his introduction to you was -- >> shooting me. to earn j.d. powr dependability awards... across cars... trucks... and suvs. four years in a row. since more than 32,000 real people... just like me. and me. and me. took the survey that decided these awards. it was only right that you hear the good news from real people... like us. i'm daniel. i'm casey. i'm julio. only chevy has earned j.d. power dependability awards across cars,