annie had been missing for nearly 20 hours. >> initially she was reported as asian. >> initially we thought, no, that's not possible, there's no way. >> reporter: but then, a detail sergeant carpenter shared with salt lake city's nbc affiliate ksl tv. >> there was a shoe found at the crime scene, and there was one on the body. >> reporter: a red shoe. the same kind james had bought annie for valentine's day just weeks earlier. veronica and james tried to stay calm. >> we called the police. and we said, hey, our daughter's missing. i think logically i was going, they're just going to rule it out. i just need them to rule it out. >> reporter: but they couldn't rule it out. >> after i called the police, i called my parents to come and pick up our boys. and i just started sobbing. >> reporter: police soon determined the 20-something asian victim was really 15-year-old annie kasprzak. she had been killed by blunt force trauma to the head. veronica and james had thought the rapid pinging of annie's phone meant she was driving