>> we would always communicate. >> eric was the glue that bonded his family. >> eric was the person that kind of brought the family together. he remembered everyone's birthdays. >> he was charming all of his family. >> in june 2012, he brought them together again. this time it was not for a holiday or birthday, it was because they were worried sick about him. june 5th, a tuesday, eric did not show up for work at the jaguar dealership. his boss brian armstrong let it slide. hey, he's taking a day off on a scheduled day off. i didn't think too much about it. the following day was the wednesday against schedule to come in, no call and show.