TTEC Announces Record First Quarter 2021 Financial Results First Quarter 2021 Operating Income was $73.4 Million or 13.6 Percent of Revenue (Non-GAAP $79.9 Million or 14.8 Percent of Revenue) Net Income was $50.4 Million ($59.7 Million Non-GAAP) Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue Fully Diluted EPS was $1.06 ($1.26 Non-GAAP) Bookings Increased 95 Percent to $170 Million in the First Quarter 2021 Raises Outlook for Full Year 2021 News provided by Share this article DENVER, May 4, 2021 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. The experience economy has created an explosion of interaction volumes across a myriad of channels. The result is a dizzying array of challenges for companies and government entities alike. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition."