Read Next Conversational AI tech company Uniphore acquired Emotional Research Lab, a video and emotion AI-based enterprise for an undisclosed price. Latter is a Spain based leading software company that uses AI and machine learning for identifying emotion and engagement levels over video interaction, in real time. Emotion Research Lab will formally join Uniphore’s team in the second half of 2021. With this new acquisition, Uniphore aims as combining Emotion Research Lab’s video-focused capabilities with its own Conversational Service Automation tech to deliver new applications and enhanced experiences across the enterprise. This combination will deliver automated and intelligent conversational and collaboration resources that will ultimately drive better business outcomes. Voice and video AI with automation and machine learning will also find applications in the areas of customer care, sales, marketing, HR, among others.