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Uniphore Expands Global Presence, Acquires Emotion Research Lab

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Conversational AI tech company Uniphore acquired Emotional Research Lab, a video and emotion AI-based enterprise for an undisclosed price. Latter is a Spain based leading software company that uses AI and machine learning for identifying emotion and engagement levels over video interaction, in real time. Emotion Research Lab will formally join Uniphore’s team in the second half of 2021.
With this new acquisition, Uniphore aims as combining Emotion Research Lab’s video-focused capabilities with its own Conversational Service Automation tech to deliver new applications and enhanced experiences across the enterprise. This combination will deliver automated and intelligent conversational and collaboration resources that will ultimately drive better business outcomes. Voice and video AI with automation and machine learning will also find applications in the areas of customer care, sales, marketing, HR, among others.

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Uniphore Acquires Emotion Research Lab; Expands In Europe

This is Uniphore’s second significant technology addition to its portfolio after acquiring RPA technology in October 2020

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Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio

Press release content from Business Wire. The AP news staff was not involved in its creation.
Uniphore Acquires Emotion Research Lab and Adds Video AI Capabilities to Its Innovation Portfolio
January 21, 2021 GMT
SINGAPORE & PALO ALTO, Calif. & VALENCIA, Spain--(BUSINESS WIRE)--Jan 21, 2021--
Uniphore, an early leader in Conversational Service Automation (CSA), today announced the acquisition of Emotion Research Lab, a cutting-edge video and emotion AI company. Emotion Research Lab is a leading software developer that uses AI and machine learning, to identify emotion and engagement levels in real-time over video-based interactions.
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When combined with Uniphore’s CSA solutions, which understands, analyzes, and automates voice conversations in real-time, Emotion Research Lab’s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise. Combining voice and video AI with automation and machine learning will open up new use cases, including customer experience, sales, marketing, HR and other critical areas of business. Essentially, this powerful combination will drive new waves of transformation by delivering automated and intelligent conversational and collaboration resources that enhance communication and can ultimately drive better business results.

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Uniphore acquires Emotion Research Lab

Uniphore acquires Emotion Research Lab
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Uniphore acquires Spain-based Emotion Research Lab

The News Scroll
21 January 2021
Last Updated at 10:20 pm |
Source: PTI
Uniphore acquires Spain-based Emotion Research Lab
Outlook
January 21, 2021 22:20 IST
Uniphore acquires Spain-based Emotion Research Lab
outlookindia.com
1970-01-01T05:30:00+0530
New Delhi, Jan 21 (PTI) Speech analytics software company Uniphore on Thursday announced the acquisition of Spain-based Emotion Research Lab for an undisclosed amount.
Emotion Research Lab is a software developer that uses AI (Artificial Intelligence) and machine learning to identify emotion and engagement levels in real-time over video-based interactions.
"When combined with Uniphore''s CSA solutions, which understands, analyses, and automates voice conversations in real-time, Emotion Research Lab''s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise," a statement said.

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