The News Scroll 21 January 2021 Last Updated at 10:20 pm | Source: PTI Uniphore acquires Spain-based Emotion Research Lab Outlook January 21, 2021 22:20 IST Uniphore acquires Spain-based Emotion Research Lab outlookindia.com 1970-01-01T05:30:00+0530 New Delhi, Jan 21 (PTI) Speech analytics software company Uniphore on Thursday announced the acquisition of Spain-based Emotion Research Lab for an undisclosed amount. Emotion Research Lab is a software developer that uses AI (Artificial Intelligence) and machine learning to identify emotion and engagement levels in real-time over video-based interactions. "When combined with Uniphore''s CSA solutions, which understands, analyses, and automates voice conversations in real-time, Emotion Research Lab''s extensive video-focused AI capabilities will deliver entirely new applications and experiences across the enterprise," a statement said.