By THOMAS GNAU | Journal-News, Hamilton, Ohio | Published: April 2, 2021 HAMILTON, Ohio (Tribune News Service) — When veteran and Hamilton, Ohio resident Jack Hoaglan Sr. died in December at the age of 73, his family and funeral home were unable to obtain a simple federal form that verified the character of his discharge from the Army — a DD form 214 that could have allowed his family to bury him with military honors. Before the pandemic, it might have taken 48 hours to obtain that form from the National Personnel Records Center (NPRC), said Mike Farmer, executive director of the Butler County Veterans Service Commission. But in December, the family and funeral home were not able to reach anyone at the center at all, Farmer said.