What COVID-Related Help Are Credit Card Issuers Offering in 2021? January 7, 2021 3:00 PM Gregory Karp Posted: Updated: Getty Images Although 2021 is the year that the COVID-19 vaccine could offer hope for many Americans, the pandemic’s lasting effects will undoubtedly leave some credit card holders struggling financially and looking for help from their card issuers. Banks, credit unions and other issuers continue to offer credit card hardship programs and other assistance, but such programs typically grant relief on a case-by-case basis and only when requested, which means you’ll have to contact your issuer for help. Most major issuers have dedicated web pages that explain their COVID-19 financial-hardship options. You might have to log in to your account to see the help offered. You can call the phone number on the back of your card or use online correspondence via chat or secure message.