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I called up 1422 to inquire about water bills. But the employee on the other end did not bother to even ask my problem and respond accordingly. Instead, she promptly asked me to download the app. I asked her, if it is the customer service for which you are trained so that you can be in this position at the call centre. Aren’t you asking me to download the app without knowing my issue?.. I continued. Then came the response that she was not in charge of the billing section and she deals with only the issue of water cuts. I told her that on this number in the bill there is an option available on this line. Then how are you telling this, I asked her. Why doesn’t the company inform the subscribers that the inquiry service regarding bills is suspended or not available anymore? This requires at least respecting the customers. I told her that at least you should not reply to the customers in this manner. ....