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BBC News

that was money box reporter dan whitworth from bbc radio 4 speaking to us, and adam, whose dad was a victim of fraud. with me now is arun chauhan, a solicitor who specialises in fraud and financial crime and is a trustee at the charity, the fraud advisory panel. very good to have you with us, welcome to bbc news. i understand that this kind of fraud is called romance fraud. i wonder if uchitel is a little bit more about it and how widespread it is.— is a little bit more about it and how widespread it is. thank you. romance fraud _ how widespread it is. thank you. romance fraud is _ how widespread it is. thank you. romance fraud is a _ how widespread it is. thank you. romance fraud is a way - how widespread it is. thank you. romance fraud is a way that - how widespread it is. thank you. i romance fraud is a way that people are being tricked and duped into believing they are falling into a relationship with somebody online, who they have not met, probably have not had video calls with, and they foster a relationship, this relationship is fostered by a fraudster who makes somebody believe they are in a relationship, then starts to ask them for help,

Romance-fraud , Us , -james , Dad , Adam-a , Arun-chauhan , Dan-whitworth , Radio-4 , Speaking , 4 , Bbc-news , Crime

BBC News

whenjames was admitted to hospital a few weeks ago. and so believing was he that he was doing the right thing by this person that he actually asked his son adam to make a payment to this lady, this supposed lady, whilst he was in hospital. adam, of course, took one look at the bank account, realised what had happened, called the police, called action fraud, called his dad's bank lloyds, realised it was a fraud straightaway. and in fact, i spoke to adam a little earlier this week, and he explained to me that moment when he called lloyds, they said, "well, you know, you should be covered by this voluntary code," — you mentioned, shaun — "because it covers this type of fraud." only the next day to be told by lloyds, "actually, sorry, you are not covered, you won't be getting a refund because this code doesn't cover criminals when they use foreign bank accounts." if there is a code provided by the banks to protect their customers, then it should be an all—encompassing code. there should not be any holes in it. if somebody is defrauded, then they are defrauded, and the code should kick in,

Thing , Adam-a , Person , Payment , Lady , Son , Police , Course , Dad , Bank-lloyds , Action-fraud , Bank-account

BBC News

irrespective of where the criminal resides or where the money has gone. now, fortunately, shaun, we began an investigation, lloyds reviewed the case, and lloyds have actually gone much further than banks usually do in cases we come across. they had spotted these transactions of fraudulent, they had warned james, they had warned him in person, in branch, but so groomed had he been by these criminals, he insisted the payments go through. we carried out the investigation, and i heard from adam when lloyds eventually told him he was going to get a refund for his dad. it was like a huge weight had been lifted off of my shoulders, essentially, because i was kind of looking after my dad on this. so i felt a huge sense of responsibility to try to get him a good result, because he is in ill health. the relief was indescribable, really, it wasjust... yeah, it was phenomenal.

Money , Banks , Case , Investigation , Bank-lloyds , Criminal , Irrespective , Shaun , -james , Criminals , Transactions , Person

BBC News

his bank initially declined to cover him because the criminal used an american account — until radio 4's money box programme intervened. it started like many of the investigations we do here on money box with an e—mail from one of our listeners — adam, that's james's son. he e—mailed a couple of weeks ago and explained what had happened to his father. and in short, what had happened is this. over the course of 13 months, criminals had scammed and then stolen £153,000 from james, the victim, by indoctrinating him, by grooming him into believing that he was actually helping a woman in the united states escape an abusive relationship and then to help pay for these expensive medical bills. now, the transfers that the criminals encouraged him to make started off small, then they got larger and larger. there were multiple transfers of £10,000, a few of £15,000. and james was so deceived by this web of lies that these criminals had spun, the fraud was only discovered

Us , Bank , Investigations , Many , Criminal , Account , Money-box-programme , Radio-4 , 4 , Course , -james , Criminals

BBC News

had spun, it was only discovered when james was had spun, it was only discovered whenjames was admitted to hospital a few weeks ago, and so believing was he that he was doing the right thing by this person, he asked his son adam to make a payment to this lady, this supposed lady whilst he was in hospital. adam took one look at the bank account, realised what had happened, called the police, called his bank, lloyds, realised it was a fraud straightaway. i spoke to adam a little earlier this week and he explained to me that moment when he explained to me that moment when he called lloyds and they said, well, you should be covered by this voluntary code you mentioned because it covers this type of fraud. only the next day to be told by lloyds actually, sorry, you are not covered and you won't be getting a refund because of this code does not cover criminals when they use foreign bank accounts. if criminals when they use foreign bank accounts. , ., . ., accounts. if there is a code provided — accounts. if there is a code provided by _ accounts. if there is a code provided by the _ accounts. if there is a code provided by the bank- accounts. if there is a code provided by the bank for i accounts. if there is a code i provided by the bank for their customers then it should be an all—encompassing code. they should not be _ all—encompassing code. they should not be any— all—encompassing code. they should not be any holes in it. if somebody is defrauded, they they are defrauded and the code should kick

Thing , Person , James , Lady , Son , Payment , Whenjames , Police , Adam-a , Bank-account , Hospital , Fraud-straightaway

BBC News

dan whitworth is a reporter covering this for money box on radio 4 and he told us more about this scam. it started like many of the investigations we do here with an e—mailfrom one of our investigations we do here with an e—mail from one of our listeners, adam. that is james 's son. he e—mailed a couple of weeks ago and explained what had happened to his father. in short what had happened was this. over the course of 13 months, criminals had scams and then stolen £153,000 from james, the victim, by indoctrinated him, by grooming him into believing that he was actually helping a woman in the united states escape an abusive relationship, and then to help pay for these expensive medical bills. the transfers that the criminals encouraged him to make started off small, but then they got larger and larger. there were multiple transfers of £10,000, a few of £15,000, and james also deceived by the web of lies that this criminal

Investigations , Farhat-javed , Many , Scam , Money-box , Radio-4 , Dan-whitworth , 4 , One , Adam-a , Course , Criminals

BBC News

in irrespective of where the criminal— in irrespective of where the criminal resides, or whether money has gone _ criminal resides, or whether money has gone. we criminal resides, or whether money has one. ~ , ., ., criminal resides, or whether money hasuone. , ., ., , ., ., has gone. we began an investigation. llo ds has gone. we began an investigation. lloyds reviewed _ has gone. we began an investigation. lloyds reviewed the _ has gone. we began an investigation. lloyds reviewed the case _ has gone. we began an investigation. lloyds reviewed the case and - has gone. we began an investigation. lloyds reviewed the case and they - lloyds reviewed the case and they have actually gone much further than banks usually do in cases we come across. they spotted these transactions were fraudulent, they warned james and in person, but so groomed had he been by these kernels he insisted the payments go through. we carried out the investigation and i heard from adam when lloyds eventually told him he was going to get a refund for his dad. it eventually told him he was going to get a refund for his dad.— get a refund for his dad. it was like a huge _ get a refund for his dad. it was like a huge weight _ get a refund for his dad. it was like a huge weight had - get a refund for his dad. it was like a huge weight had been i get a refund for his dad. it was i like a huge weight had been lifted off my— like a huge weight had been lifted off my shoulders essentially, because _ off my shoulders essentially, because i was looking after my dad on this _ because i was looking after my dad on this so — because i was looking after my dad on this so i — because i was looking after my dad on this. so i felt a huge sense of responsibility, to try to get him a good _ responsibility, to try to get him a good result. he is in ill health, and the — good result. he is in ill health, and the relief was indescribable, realty _ and the relief was indescribable, realty you — and the relief was indescribable, really. you know, it was phenomenal. and that _ really. you know, it was phenomenal. and that was — really. you know, it was phenomenal. and that was our reporter dan

Cases , Money , Case , Investigation , Criminal , In-irrespective , Banks , We-criminal-resides , Lloyds , Llo-ds , Money-hasuone , One

BBC News

that he was actually helping a woman in the united states escape an abusive relationship, and then to help pay for these expensive medical bills. the transfers that the criminals encouraged him to make started off small, but then they got larger and larger. there were multiple transfers of £10,000, a few of £15,000, and james was so deceived by the web of lies that this criminal had spun, the fraud was only discovered whenjames was admitted to hospital a few weeks ago, and so believing was he that he was doing the right thing by this person, he asked his son adam to make a payment to this lady, this supposed lady, whilst he was in hospital. adam took one look at the bank account, realised what had happened, called the police, called his dad's bank, lloyds, realised it was a fraud straightaway. i spoke to adam a little earlier this week and he explained to me that moment when he called lloyds and they said, well, you should be covered by this

Criminals , Us , Woman , Relationship , Transfers , Larger , Bills , Pay , James , Criminal , Few , Lies

BBC News

with ukraine's contribution nearing 10%. a fraud victim has been reimbursed over £150,000 by his bank following a bbc investigation. james was targeted by a us—based scammer who claimed she was in an abusive relationship and tricked him into giving them money. his bank initially declined to cover him because the criminal used an american account, until radio 4's money box programme intervened. dan whitworth is a reporter covering this for money box on radio 4 and he told us more about this scam. it started like many of the investigations we do here with an e—mail from one of our listeners, adam. that is james's son. he e—mailed a couple of weeks ago and explained what had happened to his father. in short what had happened was this. over the course of 13 months, criminals had scams and then stolen £153,000 from james, the victim, by indoctrinating him, by grooming him into believing

Investigation , Bbc-news , Ukraine , Us , James , Scammer , Bank , Fraud-victim , Contribution , 150000 , 50000 , 10

BBC News

voluntary code you mentioned because it covers this type of fraud. only the next day to be told by lloyds actually, sorry, you are not covered and you won't be getting a refund because of this code does not cover criminals when they use foreign bank accounts. if there is a code provided by the bank for their customers then it should be an all—encompassing code. there should not be any holes in it. if somebody is defrauded, they they are defrauded and the code should kick in irrespective of where the criminal resides, or whether money has gone. we began an investigation. lloyds reviewed the case and they have actually gone much further than banks usually do in cases we come across. they spotted these transactions were fraudulent, they warned james and in person, but so groomed had he been by these criminals, he insisted the payments go through. we carried out the investigation and i heard from adam when lloyds eventually told him he was going to get a refund for his dad. it was like a huge weight had been lifted off my shoulders essentially,

Code , Criminals , Refund , Lloyds , Fraud , Bank-accounts , Type , Criminal , Money , Irrespective , Somebody , Customers