Page 32 - Adobe Experience Manager News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Talkdesk, the contact center as a service (CCaS) provider, announced a deepened integration with Microsoft last week geared at streamlining the experience for contact center workers. The integration, which synchronizes data between Microsoft Dynamics 365 CRM and Talkdesk contact center data, makes it possible for contact center agents to work from one screen to access click-to-call among other features as well as contextual data while working with customers. With Talkdesk completely integrated within the Microsoft Dynamics experience, specialists “can seamlessly handle cases from a singl...

Read later Audio version Summary: Intense timescales, unprecedented distribution numbers, and the need to cater to local markets on a global scale. How AstraZeneca met the challenge head on with Adobe. (Image by fernando zhiminaicela from Pixabay ) If you hadn't heard of AstraZeneca 12 months ago, you almost certainly have now. Following a partnership with Oxford University, the pharmaceutical company was one of the first in pursuit of a vaccine to tackle the ongoing COVID-19 pandemic. It hasn't always been an easy road, with suspensions and legal challenges in the mix, but no one can deny ...

Read later Summary: How the Royal Institution of Chartered Surveyors (RICS) delivered its digital transformation program in weeks rather than years due to COVID-19. (Image sourced via RICS website) The Royal Institution of Chartered Surveyors (RICS)  is working with Adobe to create a platform that supports the rapid digitization of people, processes and products. Aidan Connor, Head of Digital Solutions at the Royal Institution of Chartered Surveyors, recognises that gearing up for digital transformation is never straightforward - but it's particularly challenging in a 150-year-old instituti...

The consumer products giant has migrated hundreds of websites to a new content management platform to help support improved customer experiences.

PHOTO: Sundry Photography Adobe holds its annual Adobe Summit this week, held in a virtual setting for the second consecutive year due to COVID-19 precautions. And though it’s sad that more than 20,000 attendees, who usually descend upon Las Vegas to get the latest from the digital customer experience software giant, won’t get that chance — missing out on incredible food, entertainment and in-person appearances from famous people, to boot — it’s kind of fitting that Adobe’s tasked with putting on a digital show again. Can they walk the walk? After all, thatâ€�...