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On themselves and pooping on themselves, doesn't it seem they should have made a decision to kind of let everybody off, as opposed to sitting there and saying, if you get off, you can't get another fight for days? >> greg: i think what you are seeing is another example of what you call an unbending mind. this is when somebody is in charge, will not bend because of rules. and you see this whenever you get a ticket from a meter maid. no matter how you talk, it just doesn't change. it is true artificial intelligence. no one will actually change the mission. if there's any trouble. because nobody ...

The problem. kristin: and so, you know, in addition to the software issues, some members of congress, during this hearing this week, were very critical of the training for the pilots and some of the pilots themselves. in fact, they blamed the pilots, some lawmakers, for the ethiopian and indonesian crashes. do you agree with that line of thinking? >> not really. i think what we always find in an accident it's not usually one event, it's a chain of events. yes, the pilots were there in the airplane trying to wrestle control of the airplane back, you know, but again, they're not here to defend t...

Years ago. on wednesday, a year and a half after negotiations first began, gross was able to embrace his wife judy who flew to havana to take him home. judy gross was joined by a team of congressmen. >> on the airplane back, as we finally crossed into u.s. air space, you saw him give a big hoorah. >> we were flying there and watching some of the news on the airplane, and i said, you know, alan, you're free. he got up and threw his arms around me, hugged me. >> reporter: then a phone call from the president to congratulate him on his freedom. >> i spoke to him on his flight. he said he was will...

Get the airplane back was an apology from the united states. here's the most populous nation on the face of the earth, china. they want to save face. if the most populous nation wants to save face, i mean, everybody wants to save face. it's the human condition. so when you enter into a crisis negotiation like that, the thing is you have to let the other side save face. and you have to really work toward a solution. you have to respect the other side. the president, the white house, and the senate has to respect the fact that the other side represents a large portion of the american voter. >> i...

That's the part we don't know irvetion wouldn't a plane of this caliber warn you about the altitude? >> sure. i'm sure when we hear the cockpit voice recorder tapes, we will hear the audible in the background, doing the pullup call that it does as the technology basically calculates how close the aircraft is to the ground and how quickly it's approaching the ground. it says, hey, if you don't realize you are close, you better know it right now. apparently, they were not able for some reason to get the airplane back, powered up enough to get past the end of the runway. >> jamie: take me inside ...