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Required forms are often not accessible to blind travelers, leaving those who truly need a service animal in a lurch.

Health-care systems across the nation are sending inaccessible medical bills and notices to blind Americans, and breaking disability rights laws by doing so. So far, the patients are the ones being punished through lost time and money.

Listen to this story: (Click here to listen on SoundCloud.) A Missouri man who is deaf and blind said a medical bill he didn’t know existed was sent to debt collections, triggering an 11% rise in his home insurance premiums. An insurer has suspended a blind woman’s coverage every year since 2010 after mailing printed

Health insurers and health care systems across the country are violating disability rights laws by sending medical bills that blind and visually impaired people cannot read, a KHN investigation has found.

Health insurers and health care systems across the U.S. are breaking disability rights laws by sending inaccessible medical bills and notices, a KHN investigation found.