AWS might have just made contact centers less awful for everyone
New AI powered prompts make contact centers less painful
Source: techradar.com
Page 14 - Amazon Connect News Today : Breaking News, Live Updates & Top Stories | Vimarsana
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Top News In Amazon Connect Today - Breaking & Trending Today
Amazon's Q AI assistant lets users ask questions about their company's data
Amazon Q is now available on AWS’s contact center service Connect and can work with any AI model in the Bedrock repository of models.
Source: theverge.com
AWS Announces Four Zero-ETL Integrations to Make Data Access and Analysis Faster and Easier Across Data Stores
Amazon Aurora PostgreSQL, Amazon DynamoDB, and Amazon RDS for MySQL zero-ETL integrations with Amazon Redshift enable customers to analyze data from multiple sources without building and maintaining...
Source: marketscreener.com
Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company , today announced new generative AI capabilities in Amazon Connect, AWS's cloud contact center that enables organizations of all sizes to deliver better customer...
Source: lelezard.com
AI bots are helping 911 dispatchers with their workload
In the United States, AI is quietly transforming how non-emergency calls are handled in dispatch centres. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.
Source: thestar.com.my