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This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.

The promise of self-checkout has meant that customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those monotonous tasks themselves and

A restaurant automation company is opening the "world's first fully autonomous restaurant" in Pasadena, California. And, they put Wagyu beef in the burgers.

The promise of self-checkout has meant that customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those tasks and retailers can save on labor costs.

All that has happened since the rollout of self-checkout but so has this: Customers griping about clunky technology that spits out mysterious error codes, workers having to stand around and monitor both humans and machines, and retailers contending with theft.