The District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a laptop worth Rs 77,990 and unfair trade practices. Amazon was directed to improve its grievance redressal mechanism.
Commission President SS Malhotra and members Rashmi Bansal and Ravi Kumar held that it was Amazon's duty to ensure the sale of genuine, defect-free products and to promptly replace faulty products and issue refunds.
The District Consumer Disputes Redressal Commission fined Amazon and a retailer for service deficiencies, emphasizing delays in refunding a laptop worth Rs 77,990 and unfair trade practices. Amazon was directed to improve its grievance redressal mechanism.
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