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Commission President SS Malhotra and members Rashmi Bansal and Ravi Kumar held that it was Amazon's duty to ensure the sale of genuine, defect-free products and to promptly replace faulty products and issue refunds.
A coram of presiding member Milind S Sonawane as well as members Nisha A Chavhan and Nagesh C Kumbre observed that numerous repair attempts by the respondents themselves indicated a manufacturing defect.
The Commission emphasized the manufacturer's responsibility to understand the causes of the explosion and noted that in this particular case, the manufacturers showed a lack of concern.
A coram of President GT Vijayalakshmi and members Kumara N and Nivedita Ravish noted that as per Legal Metrology (Packaged Commodities) Rules, sale of packed commodities at a price above the retail price is prohibited