Ruth Bass: Where did 'service with a smile' go? | Columnists
Customer service is deteriorating. We’ve all experienced the gradual rotting, possibly accelerated by the pandemic.
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Customer service is deteriorating. We’ve all experienced the gradual rotting, possibly accelerated by the pandemic.
Unruly customers at the South End Buttery prompt owner's message to be kind or "stay away." Read more on Boston.com.
The coronavirus pandemic seems to have led to uncivil behavior in a variety of aspects of life.
A post-vax boom of chaotic behavior and delta variant-inspired fear have both put the service industry in a tough spot. The least you can do is not be a dick.
It's been a tough year for eateries around the United States. The coronavirus pandemic shuttered so many restaurants and put millions of workers out of a job. It was especially brutal for locally owned establishments, and we saw that right here in Acadiana. But things have been looking up, and we are trying to return to normal despite the shortage of staff that seems to still plague this area of our economy. But one restaurant in Cape Cod, Massachusetts is not feeling the love from returning customers. The owners of the locally owned Apt Cape Cod decided to close their establishment for a "...