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means. but officers resisted as the massacre played out. meantime, vigils and memorials are giving families and the community a chance to grieve and of course, begin healing. but nothing will bring back the 21 people they've lost. and we're now hearing for the first time from the mother of the gunman, salvador ramos. >> translator: i have no words. i have no words to say. i don't know what he was thinking. he had his reasons for doing what did he and please don't judge him. i only want the innocent children who died to forgive me. >> what do you tell their families? >> translator: fo...

camera. she did agree to speak with my partner cnn producer nora. you were in with mia and her mother, i want to make clear her mother was there the whole time. what did she tell you? >> the 11-year-old mia was in that fourth grade classroom that we have heard so much about with ms. garcia and ms. morales. they were watching lilo and stitch, it was the end of the school year, and she said one of her teachers got the email that there was a shooter in the building and went to the door and he was right there. they made eye contact. >> the shooter made eye contact with the teacher. >> wi...

happened. he fired at people across the street and as he approached the school as he approached the unlocked wack door. >> carley: he walked in 11:40 a.m. and made his way toward the classroom and carried out his attack. four minutes later, officers arrived on the scene and were met with gunfire inside the school. they took cover to wait for backup and evacuate other rooms. an hour later a special unit entered by force and shot the suspect dead. ashley strohmier has more. ashley. >> ashley: a texas department of public safety rep said on tuesday the school resource officer had "engag...

realistic hope right now, as we sit here, that this time will be different? >> greg abbott would like us all to think that this is a mental health problem, every expert will tell you that these people -- that there are no indicators of mental health. that they're rational people, that they plan these things out. they're psychopaths, sure. but you're never going to really truly isolate them and identify them beforehand. and the experts around the country suggest that. there's mental health problems all over the world, but you don't have incidents like this happening all over the world...

many as 19 officers were in the school hallway. a student inside the class with the shooter calls 911, whispering on the phone. the tactical unit requested by those officers arrived. that's when the student called back and said there are kids still alive. 12:16, 911 operators know there are kids alive in the room. the shooter fires again. at one point 19 officers in the building according to dps. 20 minutes later, another 911 call begging police to get there now. 12:50, a tactical team breached the door to get inside and killed the gunman. an hour and 17 minutes from when police ente...