SFGTV2 November 20, 2013
Luxor driver and not a week goes by that one of my passengers doesnt tell me luxor is the only brand they call. Brand identity is important. John lazar has made a big point in making sure his drivers take care of his customers. One of the things i fear the most is being called into johns office because of a customer complaint which thankfully has never happened. The concept of taking away brand identity and giving away the goodwill we have built up to other companies is of course a big problem. Another problem i have with this system is that we are not employees but this allows a regulatory bo...