People on the Move - BusinessWest
People on the Move Country Bank announced that Russ Fontaine has been promoted to senior vice president, Customer Experience. He is a seasoned banking professional with 30 years of experience in key management and leadership roles in consumer sales and service. Fontaine previously held the position of first vice president, Sales and Market Management with Country Bank, where he oversaw sales and service. One example of a new program introduced by the bank, as a result of Fontaine’s recommendation, was the deployment of a “Voice of the Customer” program that enables the bank to measure ...