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How Village Roadshow modernised ITSM with cloud

Australian theme park and cinema operator reduced ITSM costs by 60% to improve problem resolution and other outcomes from use of Fretwork’s cloud-based ITSM service. ....

New Zealand , Ben Pluznyk , Amazon Web Services , National Rugby League , Village Roadshow , Microsoft Azure , Amazon Web , Freshwork Freshservice ,

Freshworks : Cinema and theme park operator Village Roadshow Group uses Freshworks IT service management to equip employees to better serve customers -October 18, 2023 at 02:56 am EDT

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Cinema and theme park operator Village Roadshow Group uses Freshworks IT service management to equip employees to better serve customers


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United States , New South Wales , Ben Pluznyk , American Express , Freshworks Inc , Press Releases , Village Roadshow Group , Roadshow Group , Village Roadshow Group General Manager , San Mateo , Blue Nile ,

iTWire - Probe CX and Freshworks digital collaboration spawns impressive growth for both

Two major players in the global CRM space have used Gartner Expo on the Gold Coast to put on display a cloud-based ITSM automation tool called Freshse. ....

United States , New Zealand , Rohan Khanna , Ben Pluznyk , Probe Cx , Michael Parker , Digital Collaboration ,

iTWire - Why does the public sector struggle so much with IT

GUEST OPINION  by  Ben Pluznyk, Director & Country Manager ANZ, Freshworks:  Over the past 10 or so years, IT has become far easier. ....

South Australia , South Australian , Charles Sturt , Port Adelaide Enfield , Using Freshservice , Ben Pluznyk , Public Sector , Digital Transformation , Digital Technologies , New Technologies , Private Sector , Australian Government , South Australian Councils , It Servces , Digital Adoption , Smart Investments , Digital Skills Gaps ,