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European reseller Viking is making good on its promise of getting closer to its customers. The RAJA-owned business has announced the opening of a new customer service centre in the Belgian town of Tongeren. The team – which will serve 30,000 Belgium-based clients in Flemish, French, English and German – is sharing the location with
OPI: We’ve seen a fair bit of channel blurring in recent years. From your experience, what do the various parties – and by that I mean office products dealers, traditional jan/san distributors, foodservice suppliers – bring to the table in terms of proposition, service levels, delivery times, ability to deploy technology and so on? Where
Exclusively for OPI subscribers, here is some extra content from the interview with ES Tech Group’s Paddy Donnelly and Dave Bent. OPI: What’s your core USP? Paddy Donnelly: We have some really deep procurement controls. When we talk to potential customers, we always ask them what problems they are trying to solve. If you are a dealer
Exclusively for OPI subscribers, here is some extra content from the interview with ES Tech Group’s Paddy Donnelly and Dave Bent. OPI: What’s your core USP? Paddy Donnelly: We have some really deep procurement controls. When we talk to potential customers, we always ask them what problems they are trying to solve. If you are a dealer
OPI: You have been very good at attracting young talent into the organisation, at times recruiting directly from Sheffield Hallam University, for example. In fact, two of your staff made it into our ‘30 under 30’ list last year (read Special Anniversary Spotlight: Leaders of the Future). How important is that in your opinion? JB: