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Huajie Xu told immigration officials he came to Canada for its air quality. Court records show he is a veteran of China's People's Liberation Army.
An Air Canada passenger has won his fight after the airline refused him a retroactive discount, claiming it wasn’t responsible for its chatbot.
As AI-powered systems become capable of answering increasingly complex questions, companies have to decide if it’s worth the risk.
A decision on Air Canada's liability for what its chatbot said is a reminder of how companies need to be cautious when relying on artificial intelligence, experts say.
'Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission'