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Chatbot Legal Issues: Lessons From Air Canada - New Technology

When chatbots promise refunds are companies on the hook? Air Canada recently learned firsthand how chatbot legal issues can send a company to court.

Canada , Texas , United-states , Jake-moffatt , Air-canada , Civil-resolution-tribunal , Avoid-legal-trouble-when-considering-chatbots , Mondaq , Chatbot-legal-issues-lessons-from-air-canada , Compliance , Technology , New-technology

When Chatbots Go Rogue: Lessons For Businesses - New Technology

In the ever-evolving landscape of travel, artificial intelligence (AI) has become an indispensable companion.

United-kingdom , Canada , British , Expedia-chat , Jake-moffatt , Gabor-lukacs , Westjet , Air-canada , British-columbia-civil-resolution-tribunal , Air-passenger-rights , Mondaq , When-chatbots-go-rogue-lessons-for-businesses

Commentary: Poor Leadership is the Through Line of the West Portal/Vision Zero Stories

Commentary: Poor Leadership is the Through Line of the West Portal/Vision Zero Stories
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Canada - AI Insights: Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots.

Canada - AI Insights: Recent Developments That Could Impact How Companies Offer AI-Based Customer Service Chatbots. Legal News and Analysis - Canada - Telecommunications, Media & Technology -

United-kingdom , Canada , California , United-states , Canadian , British , Christopher-barulich , Jake-moffatt , Google , Air-canada , Us-district-court , Google-cloud-contact-center

Air Canada Claims It's Not Responsible For Its Own Chatbot's Hallucinations

Air Canada's customer service bot gave a customer wrong information, and the airline tried to weasel out of taking responsibility.

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iTWire - Air Canada found liable for for negligent misrepresentation by its chatbot

Air Canada has been ordered to compensate a passenger who was misinformed by the customer assistance chatbot on their website, after initially denying...

Canada , Toronto , Ontario , Canadian , Jake-moffatt , Air-canada , Civil-resolution-tribunal , Remembrance-day , Ticket-refund-application , Canadian-civil-resolution-tribunal , Christophers-rivers ,

AI Chatbot Costs Air Canada Hundreds Of Dollars In Compensation

Air Canada's AI chatbot offered a non-eligible bereavement discount to a customer, costing the company hundreds in compensation.

United-kingdom , Canada , British , Jake-moffatt , Air-canada , Gartner , Nvidia , British-columbia , British-columbia-civil-resolution-tribunal , Misinformation-with ,

Air Canada Tries To Get Out of A Refund By Blaming Its Chatbot

Air Canada (TSX: AC) may be the first company to try to wiggle out of a refund by attempting to

Toronto , Ontario , Canada , Jake-moffatt , Air-canada , Civil-resolution , Tribunal-member , Ars-technica ,

Aero-News Network: The aviation and aerospace world's daily/real-time news and information service

Aero-News Network: The aviation and aerospace world's daily/real-time news and information service
aero-news.net - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from aero-news.net Daily Mail and Mail on Sunday newspapers.

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Airline held liable for its chatbot giving passenger bad advice - what this means for travellers

When Air Canada’s chatbot gave incorrect information to a traveller, the airline argued its chatbot is "responsible for its own actions".

Canada , United-kingdom , United-states , Canadian , American , British , Erika-richter , Jake-moffatt , Marisa-garcia , Maria-yagodafeatures , Gabor-lukacs , European-council-directive