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iTWire - Air Canada found liable for for negligent misrepresentation by its chatbot

Air Canada has been ordered to compensate a passenger who was misinformed by the customer assistance chatbot on their website, after initially denying...

Canada , Toronto , Ontario , Canadian , Jake-moffatt , Air-canada , Civil-resolution-tribunal , Remembrance-day , Ticket-refund-application , Canadian-civil-resolution-tribunal , Christophers-rivers ,

Air Canada's Chatbot: Why RAG Is Better Than An LLM For Facts

Air Canada's Chatbot: Why RAG Is Better Than An LLM For Facts
hackaday.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hackaday.com Daily Mail and Mail on Sunday newspapers.

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AI Gone Wild: Airline Has to Honor a Refund Policy Its Chatbot Fabricated | Manatt, Phelps & Phillips, LLP

In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who...

United-kingdom , Toronto , Ontario , Canada , Canadian , British , Phelps-phillips , Air-canada , Civil-resolution-tribunal , British-columbia , Ticket-refund-application , Christopher-rivers

A Legal Analysis of the Air Canada A.I. Chatbot Decision

A Legal Analysis of the Air Canada A.I. Chatbot Decision
travelmarketreport.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from travelmarketreport.com Daily Mail and Mail on Sunday newspapers.

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Yes, Air Canada Must Pay A Partial Refund For Chatbot Error

A court ruling has sided with a passenger who was offered false information via AI about the airline's bereavement policy.

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Air Canada chatbot error shows liability implications of AI

Air Canada has been ordered to uphold a policy fabricated by its AI customer chatbot in a recent Civil Resolution Tribunal (CRT) dispute.

Canada , Toronto , Ontario , Jake-moffatt , Air-canada , Civil-resolution-tribunal , Ticket-refund-application ,

Air Canada Ordered To Pay Refund Its AI Chatbot Mistakenly Offered A Customer

The chatbot promised to refund a passenger’s travel following a family emergency, but Air Canada argued that the rogue artificial intelligence lied.

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Airline Forced to Honor Chatbot's Off-the-Cuff Refund Policy

Airline Forced to Honor Chatbot's Off-the-Cuff Refund Policy
extremetech.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from extremetech.com Daily Mail and Mail on Sunday newspapers.

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Passenger awarded $970 after Air Canada chatbot hallucination

As airlines increasingly turn to AI to field passenger questions, alarm bells have been raised after a hallucinating Air Canada chatbot landed the carrier...

Canada , Air-canada , Ticket-refund-application , Christopher-rivers , Passenger , Awarded , 970 , After , Air , Chatbot , Hallucination

Canada airline to pay customer after chatbot gave false information

Canada airline to pay customer after chatbot gave false information
washingtonpost.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from washingtonpost.com Daily Mail and Mail on Sunday newspapers.

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