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Air Canada has been ordered to compensate a passenger who was misinformed by the customer assistance chatbot on their website, after initially denying...
In a recent case brought in front of the Civil Resolution Tribunal (“CRT”) of British Columbia, Moffatt v. Air Canada, 2024 BCCRT 149, the CRT found in favor of an airline customer who...
A court ruling has sided with a passenger who was offered false information via AI about the airline's bereavement policy.
Air Canada has been ordered to uphold a policy fabricated by its AI customer chatbot in a recent Civil Resolution Tribunal (CRT) dispute.
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As airlines increasingly turn to AI to field passenger questions, alarm bells have been raised after a hallucinating Air Canada chatbot landed the carrier...