Air Canada Ordered To Pay Refund Its AI Chatbot Mistakenly Offered A Customer
The chatbot promised to refund a passenger’s travel following a family emergency, but Air Canada argued that the rogue artificial intelligence lied.
Source: jalopnik.com
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What Air Canada Lost In 'Remarkable' Lying AI Chatbot Case
The crux of the Air Canada case lay in a disagreement between the airline's chatbot and the airline’s Bereavement Fares Policy webpage.
Source: forbes.com
Air Canada has to pay refund after AI chatbot's made up policy
An Air Canada passenger has won a civil case in chatbot row that stated the advice from the digital assistant was incorrect
Source: readwrite.com
Airline ordered to pay refund - after its AI chatbot offered a grieving passenger a discount but airline staff then refused it: 'Turns out SkyNet is more compassionate'
A chatbot promised Air Canada would refund some of the fare for a customer flying last-minute to his grandmother's funeral - under the bereavement policy
Source: dailymail.co.uk
Air Canada Must Honor a Fake Refund Policy Created by Its Chatbot, Court Says
The airline argued that the chatbot should be responsible for its own actions.
Source: pcmag.com