Air Canada Ordered To Pay Refund Its AI Chatbot Mistakenly Offered A Customer
The chatbot promised to refund a passenger’s travel following a family emergency, but Air Canada argued that the rogue artificial intelligence lied.
Source: jalopnik.com
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Air Canada Ordered to Pay Passenger Damages After Chatbot Lied About Bereavement Discounts
The Tribunal judge said Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions” didn’t make sense.
Source: gizmodo.com
Air Canada AI chatbot lies to passenger about bereavement discounts
The airline has to pay damages after a judge rejected Air Canada’s suggestion that the chatbot was a “separate legal entity responsible for its own actions”
Source: qz.com