CSPAN3 United Airlines CEO Apologizes For Breach Of Trust May 4, 2017
Them. Okay. All right. Are you able to tell us what they communicated to Law Enforcement regarding the customer on united 3411 . They say this person is disruptive and needs to be removed or did they this person wont take 800 and needs to be removed . The protocol called for asking for assistance from local Law Enforcement. Thats wrong. What changes have been made in records to offering alternative solutions you made your problem the customers problem in this particular case. So i think hearing from you all, how youre not making problems you have about getting your staff somewhere and making i...