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Consumers. there s a lot of wiggle room in the word reasonable. we re not sure what that means yet, but keep receipts. i m sure you have rigorous notes of everything you ve spent during this disaster and hopefully southwest will make good on it. i m just curious. there is a passenger bill of rights and i know i keep harping on that over these last few days. what does that do for us, anything? so the rule is that if your flight is canceled by the airline, they owe you a cash refund. that s all well and good, but if you are stuck in the airport for four days and miss christmas, that s not going to help you much. there will be political pressure to do a more enhanced passenger bill of rights, something more like europe has, eu-261 which does give passengers money back if their flights are delayed or canceled. compensation may be on the agenda. already the department of transportation, a lot of congressmen and senators have started really applying pressure on southwest. it s going to b ....
Helping you. exactly. it is the much bigger than that gate agent. quickly, david, before we go, i do see one piece of advice that i found very useful. that if flights are canceled, whether you re flighting southwest, delta, united, what have you, you are entitled to a refund, meaning you don t have to take a voucher? yeah. absolutely. so a lot of the times the airlines will offer you a voucher, that is a quicker way to get value back. but if your flight are canceled, there is no questions about it, you re owed a cash refund and the airline has to pay you that. appreciate your advice even though there is not much you could get for the southwest passengers. but appreciate your time. thank you so much. let s furturn to the deadly storm blanketing new york and including buffalo still digging out. snow still falling in some places. moments from now, officials in erie county are expected to hold a press conference where they are expected to update the death ....
Transportation department, you re the secretary of transportation, what does that mean? h hold them accountable? we have enforcement tools we have been using especially this year. we saw for example a number of airlines that had cancellations. they weren t taking good care of their passengers through enforcement actions we ve been able to get hundreds of thousands of passengers their money back to the tune of hundreds of millions of dollars. we re also in a position to use enforcement powers and fines to hold airlines to the things that they have now committed to us, pledged to us in writing they ll do. the increased customer service commitments we exptracted aroun them like vouchers and you ought to know if you re a passenger in the situation now, you re entitled to a cash refund if your flight is cancelled and you re not traveling and another thing if you re in this situation and the airline is responsible, which is the case, you can get thosor hotels, restaurants but what i ....
Potentially you take the whole family away. have the rules changed that the airlines have to follow, and if so, as a traveler, what do i have to do to try to make sure the airlines keep to those rules? sure. i think first and foremost as a traveler, you should know you re entitled to a full refund when it s out of the airline s control. if the airline canceled or significantly delay your flight, you re entitled to a cash refund or a rebooked flight regardless, end of story, no matter what. that s something you can feel in confidence regardless of the policy to airline to airline you re entitled to a reflight or full cash refund in this ....
first couple weeks in august are going to be very busy. once you get into the middle part of august, and then pass labor day, things get a little bit more calm. reporter: meanwhile, for the roughly 42 million americans driving this weekend, the pain at the pump continues. the national average, $4.81 a gallon. even higher in los angeles, costing one driver $120 to fill up. that s more than i have spent in gas ever to fill up a tank. shocking. may be driving with a been a good thing for pete to judge who actually had a flight canceled over the weekend. he tweeted this out to pasture saying that they had a flight canceled. they are entitled to a cash refund. if your airline offers you mild, you are often able to negotiate that. up next, we have to talk about how police attack sometimes. ....