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Indian American arrested in tech support scam defrauding 7,000 victims of $13 million. Fraudulent scheme targeting software users

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Department of commerce, relatively inexpensive, a $350 investment for the program and they can help with that match making and distribution. maybe start where you know, but take advantage of other resources. >> and maybe find someone not competitive to you who is doing the same thing and ask them what they have done. >> now the next question is about charge backs. >> how do you deal with distributers that take unauthorized charge backs. >> can you explain what a charge back is? >> basically the distributor who is getting a product sounds like there is a relationship issue here where they're as...

It's not just about, you know the chargeback itself when he says it's unauthorized but like who is your distributor? if you have the right relationship with the distributor -- there will be things along the way. you don't know when you're selling a product why that charge back is happening. is it a broken product, something that was defective? what he's getting there is broader than the unauthorized charge back. >> it looks like it's getting down to trust. right, steve? what do you think? >> well i agree, first of all. these people are often your face to your clients and you want to maintain a...

Steve's comment about the department of commerce, the gold keeper -- relatively inexpensive, $350 investment for the program and they can help with that match making and distribution. my general advice is start in your network. whom might you know? but these other resources are relatively inexpensive and great. >> find someone noncompetitive to you who are doing the same thing and ask them. >> absolutely. let's move to the next question about charge back. >> how do you deal with distributors that take unauthorized charge backs from your invoices? >> before we get into this michael, can you e...