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A health system charged a woman for a shoulder replacement she didn't need and hadn't received. She didn't receive the care, but she did receive the bill — and some medical records of a stranger.
A health system charged a woman for a shoulder replacement she didn't need and hadn't received. She didn't receive the care, but she did receive the bill — and some medical records of a stranger.
Earlier this year, Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received.
A health system charged a woman for a shoulder replacement she didn't need and hadn't received. She didn't receive the care, but she did receive the bill — and some medical records of a stranger.
Earlier this year, Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. She soon discovered how far a clerical error can reach — even across a continent — and how frustrating it can be to fix. During a college break in 2013, Elliott, then 22, began to feel faint