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Drive-Thru Ordering Surged During the Pandemic. Fast-Food Chains Don't Think It's a Fad


Checkers and Rally s was one of the many fast-food companies that benefited from the shift. With more than 800 locations, it s the largest restaurant chain with double drive-thru lanes in the country.
We had the most tremendous year last year, said CEO Frances Allen. We recorded record same-store sales gains and have created significant momentum.
The crisis coincided with the chain revamping its menu, helping revive sales. To keep up with the spike in demand, about two thirds of Checkers and Rally s restaurants shifted one of their drive-thru lanes to handle digital and delivery orders.
After decades as a fast-food staple, drive-thru lanes became the superstar, helping fast-food chains sales rebound faster than those of its full-service brethren. By December, drive-thru lanes accounted for 44% of off-premise orders across the entire restaurant industry, according to the NPD Group. As vaccine distribution ramps up across the United States, the popularity of drive-t ....

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