Facing some pretty significant challenges. The first is that we do not have sufficient staffing to realize the benefits of the technology. And the best way i can describe this is i think this thinking was the technology was going to do it for us. And what we are finding is that the technology has incredible potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increa
Potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increased. We now have the ability to track all this information digitally. But the Digital Information takes more time to enter than just scribbling on a piece of paper. But our Staffing Levels for various reasons remained relatively flat. So weve taken the same number of people. They are now managing more calls
Have fewer js you relieve pocket congestion. I think this is very exciting. Im encouraged do hear the supervisor from the district is open to it. Im glad you are planning it. I would urge you to go forward with it. I think this is something that is easy to test and could have a very very Significant Impact on the reliability of our service. Thank you. Okay. That closes item number 7. Would you please call item number 12 and be advised im going to take Public Comment out of order. Thank you. Execute contract modifications. Contract 201319 procurement of new light rail vehicles. Operator cap featuring engineering refinements that improve fleet performance to accelerate fleet replacement with no increase to the total cost and no increase in the term. Do we have any Public Comment on this item . Yes you have three speakers okay. Edward mason. Hold on. Would you please come forward and speak first please . Thank you. I will give you your option to speak now or wait until the staff presentat
The areas in yellow. San jose is included in that heat advisories so temperatures will continue on the very warm side to outside. Heat is a big deal. When it gets hot in line it becomes dangerous not only for your health which it definitely does but fire danger, and air quality picked a spare the air date has been issued again tomorrow. We had one today because of the heat lingering. When we come back we will get specific with numbers and what you can expect and when the cooldown gets here. The hot weather prompted a swim center in walnut creek to open up today after it received more than 100 requests from the community. We get live coverage from ktvus out in a gomez in walnut creek tonight where many people want to head to the pool when it gets so hot outside. Reporter yes, julie we were surprised that there were so many Aquatic Centers throughout Contra Costa County in the east bay that had closed this week and started fall hours because of finding out that staffing is an issue with
Hinsey. President kinsey. President director. So present. So present. Director kahina walking right in. Thank you, chair. Ekin right in time here. Egan present. We are expecting director hemminger. Although however, director yekutiel is not expected today. You do have a quorum and for the record, i note that director hinsey is attending this meeting remotely. She is reminded that she must appear on camera throughout the meeting and in order to speak or vote on any items places you on item number three the rigging and use of cell phones and similar sound producing Electronic Devices are prohibited at this meeting. The chair may order the removal from the meeting room. Any person responsible for the ringing or use of a cell phone or other similar sound producing Electronic Devices places you on item number four approval of minutes for the september 19 meeting. Director hemminger directors. Are there any changes to the september 19th minutes . Seeing none, please open Public Comment for a