One in seven consumers admit to not honouring pub and restaurant bookings says CGA research
No-shows continue to be an issue for hospitality businesses with one in seven (14%) consumers admitting to having not fulfilled their bookings, according to the latest CGA research. While some cancelled their reservations ahead of time, around one in 12 (8%) have admitted to being a no-show after failing to tell their venue they would not be visiting, CGA’s latest Consumer Pulse survey has found. With outside space at pubs and restaurants a premium, visitors have been forced to plan their visits in advance, with nearly three quarters (73%) of those who went out d...