Detailed text transcripts for TV channel - CNN - 20110217:04:29:00
Okay, this holiday season, our family collectively, okay, we embraced it, not knowing if douglas would be around for another holiday to spend with us. there is no way that i would have put forth the effort to reach out to the community and ask for help. if we knew that, you know what? he's got coverage. this is absurd. >> the state medicaid official told us it's their policy to make phone calls, not send letters because they have over a million patients and it's a cost issue. but you're saying no one in your family ever received a phone call? >> anderson, this is the year 2011. we live in a ti...