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prisoners. a mother and son kidnapped by terrorists. >> we need 10 million u.s. dollars for the release of your family. >> 10 million? from me? are you losing your mind? >> a harrowing international hostage drama. >> it's a big operation, it's not this ragtag group of people. >> anything can happen, there are no guarantees. >> kind of father turned negotiator help bring them home. >> we prepared him for the worst. >> i am getting so worried. >> a lot of people were praying for them. a lot of people were. ♪ ♪ ♪ ♪ ♪ "dateline." ♪ ♪ ♪ >> hello, and welcome to dateline. t...

>> and this is dateline. >> i just can't imagine to be held in captivity. >> dad, just send the money. that's all they want. >> they have an american kid. a 14-year-old kid in the middle of the jungle. they're thinking they have the jackpot. >> they were vacationers turned prisoners. a mother and son, kidnapped by terrorists. >> we need 10 million u.s. dollars for the release of your family. >> 10 million, from me? are you losing your mind? >> a harrowing international hostage drama. >> this is a big operation, this is not just a drag tag group of people. >> anything can happen, ther...

Covered windows, set up a surveillance system and heiko's kitchen, not ready for what they knew was coming. demand for ransom. >> he's negotiating really with someone who is selling his family. >> the fbi told me that my wife and son are merchandise for them. >> that's hard to hear. >> yes. >> we tried to be very transparent with the families in these cases. we try to prepare them the best we can. >> did you prepare heiko for the possibility they would be executed? >> yeah. we prepared him for the worst. >> now there is nothing else to do. except wait and then the phone rang. >> hello? >> hell...

Kidnap for ransom. abu sayyaf had taken american hostages before. some were released eventually, but some were beheaded. heiko was frantic, had no idea what to do where to turn. that very day, the cavalry came running in. >> my boss from work called, come on over to work, the fbi is here for you. >> what was it like to hear the fbi was actually paying attention to this? >> it is really real now. this is a real thing. >> we never know how families are going to react, obviously. but almost in every case, they are in a state of crisis. >> mark thundercloud was a leader of a special fbi hostage ne...