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Detailed text transcripts for TV channel - MSNBC - 20110523:20:02:00

here at home. how can both countries turn our luck around? we will get into that in a minute. but first nbc's cristin is in dublin. what kind of reception did he get? >> well he got a rousing and welcoming reception if ireland. he add speech at trinity college attended by tens of thousands of people cheering him on. he talked about the strong kinship between the irish people and the united states. that is a theme, by the way, that will be playing out throughout this week. the strong connection between the u.s. and its european ally. he also did address the fact that both the u.s. and ireland are getting out of were recovering from a deep recession. again this is a theme we will expect him to address throughout his trip here. he capped off that speech by wait by saying, yes we can, in galic. earlier today he visited a tiny town called moneygal.

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Detailed text transcripts for TV channel - KGO - 20110216:10:34:00

southwest airlines released this statement. we were founded on the golden rule and we know our employees try each and every day to treat others the way they want to be treated. we deeply regret and apologize that we did not succeed in our interactions with mr. cristin. southwest airlines customer of size policy requires a passenger to purchase a second seated if they cannot fit safely or comfortably into one or lower the armrest. >> i made sure, because he made it a point to tell me the armrest had to be down. for me to sit in the seat. >> reporter: some passengers we spoke to say they agree with southwest's policy for larger customers. >> i've seen someone be uncomfortable before because someone sitting next to them was too big. and she almost was sitting on the edge of her seat. >> reporter: still he says it could have been handled differently. >> i think their flight attendants need retraining. i think there's a more tactful way of talking to someone. >> reporter: as for future air travel, he says he won't be buying a ticket from southwest. leticia suarez, abc news.

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